Help Center

The transmitter that comes with consumer drones have a typically have between a 2-4 mile range and operate. However, the practical control range is influenced by several factors such as noise and obstacles. Because everyone’s situation is different it would be impossible for us to determine the exact range you will gain. Practically, you can expect to see a range increase of 30% to 50%

Whip antennas are an “Omni-directional antenna”. Omni-directional antennas “shine” their radio waves equally in all directions. It will radiate radio waves in all directions without bias, like an uncovered light bulb. These antennas do very well in tight neighborhood settings that have a lot of Wi-Fi congestion. 

Directional antennas will better in an open area where there are minimal obstructions between you and the drone.  Directional antennas radiate preferentially, choosing to partially or fully ignore coverage of an area behind them in favor of boosting the strength of the radio waves right in front of them. It will focus its beam in a single direction, gaining a significant range bonus, similar to a flashlight. They also need to be aimed at the drone at all times.

The ideal way to receive live video is to use both the directional antenna to get the maximum video in one direction. Then use an Omni-directional antenna when you move outside and behind the directional antenna. Covert Drones offers multiple options in both Omni-directional and Directional Antenna's. The Switch being the most diverse when looking for the ideal way to receive live video.

Yes, if you are looking for a fast & economical way to install your antenna, Covert Drones offers a professional installation service at a competitive price. We will get you back up and running quickly! It’s as simple as shipping us your drone’s remote so that we may modify it. We will even pay for the return ground shipping, within the Continental United States. We also offer international installations. Please message us for more details.

1 day!  If we get your remote on a Monday, we guarantee it will go out Tuesday. Even If we get your remote on Friday we WILL ship it out Saturday. The only day of the week we can’t ship out is Sunday, due to parcel carriers being closed.

No, upgrading your controller’s antenna is not illegal, as long as you know and follow your local drone flying laws. Below are a few rules to keep in mind.

• As a word of caution, boosting the control range past 1.6km (or 1 mile), would put your drone beyond your line-of-sight. Be sure to check the local laws in your country before extending your drone flying range.
• You can extend your drone range by lowering the control frequency band. Though this is relatively easy to do, you need to again check your local laws to see if the lower frequency is allowed for public access. Some lower frequencies are used for air traffic control, or even by the military so be sure do to your homework.
• Also, check that your longer flight path does not come near airports or sensitive installations such as communication towers. It is easy to overlook this.
• Always know your local flying rules before you put your drone into the air. If caught, you could lose your drone, or get stuck with a hefty fine.

Every customer inquiry is important to us, and we strive to have your questions or concerns resolved as promptly as possible. Response time is usually within 24 hours, 7 days a week. If you wish to speak with a customer representative, please call 1.612.816.0039 or email info@covertdrones.com. 

We are based in the United States.

Handling Time: 1-2 Business Days (Mon-Fri)

USA Shipping Time: 3-4 Business Days (Mon-Fri)

Yes! No matter what shipping option you go for you will receive a tracking number in your shipping confirmation email so you can stalk your new gear all the way to your front door!

Hasn’t it turned up yet? What a bummer. If you haven’t received a shipping confirmation email from us yet then just drop an email to info@covertdrones.com and we’ll investigate. If you have received a shipping notification just consult your tracking number for the latest update on where your package of goodies are.

Once your order has been shipped you will receive a shipping confirmation email! Your shipping confirmation will also contain your tracking number, so you can stalk your shiny new gear all the way to your door.

Depending on the chosen delivery method, delivery will occur as soon as reasonably possible. Unforeseen factors may affect delivery times. Please be aware that weekends and legal holidays are not included in delivery times.

Please ensure you provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person due to inaccurate or incomplete information provided at the time of purchase.

Goods will be delivered to the address specified on the order. Please make sure we have the right shipping address for you, as we cannot be held responsible for an incorrect address being entered on your order. We reserve the right not to deliver an order if it is believed that the address is not secure.

You will be able to check the shipping address on the Review page while you are going through the checkout process on the site. If you notice an error after your order is finalised, please contact us immediately at info@covertdrones.com

All tracking information for your item can be found at the elected courier’s website.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@covertdrones.com Please note that returns will need to be sent to the following address: 143 Broad Street, Winter Haven Florida 33881, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@covertdrones.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@covertdrones.com

If you believe you have received a faulty item, please contact the us at info@covertdrones.com straight away to discuss your options for repair, replacement or refund. Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If the tracking has not been updated, it might mean the package hasn’t yet been picked up.

• Orders are generally processed and shipped within 48 hours.
• Our daily pickups are generally towards the end of the day.
• Tracking information will be updated once the packages have been scanned into the system at the carrier’s distribution center.

You can always contact us for any return questions at info@covertdrones.com

Just go to www.covertdrones.com (hint: you’re already here) and click on a product you like and add to cart. Then just follow the easy checkout process and soon you’ll own some badass toys!

First and foremost... remember to breathe. Because If you don't, you'll faint and then it'll take even longer to get your Covert Drones order, and that's no good. Secondly, check you've filled all the details out properly including your name, address and payment info. Still not working? It might be the computer system. Be patient and remember, computers are people too. Email us at info@covertdrones.com (with screenshots if possible!) and we'll see if we can track down the problem. 

Just email info@covertdrones.com with your order number and the changes you need to make. We are extremely flexible and are willing to accommodate any changes up until the time that we ship out your order.

It’s the same deal as changing an order, you can email us at info@covertdrones.com to let us know you would like to cancel. 

Secure Sockets Layer (128 Bit SSL Security) (Covert Drones) uses Secure Sockets Layer (SSL) technology to supply you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and Mastercard numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands.

Covert Drones accepts:

Visa

Matercard

American Express

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Diners Club

Shop Pay

Apple Pay

Google Pay

Meta Pay

PayPal

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Sezzle Payments

We charge taxes within the USA and taxes are included with product prices.

Covert Drones processes and charges orders in US currency (USD). Note that the currency conversions provided on our website are approximations based on the most current exchange rates. These rates may differ from those actually used by your card provider. Purchases may also be subject to currency conversion fees levied by your bank.

This money has not been paid to Covert Drones, rather your card company has put a hold on it for you while you check out. If your address information then fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the Authorization between 2-7 business days after it is made depending on your bank.

Note that if you attempt to checkout multiple times, your card will be authorized multiple times.

The following recommendations will help you in achieving maximum range

• The Position of the Control relative to the Drone
• Intuitively, one would think that the best transmission path between the controller and the drone is direct line of sight. An object that is even partially in the line of sight may deteriorate the signal. The transmitter to receiver zone forms the shape of an ellipsoid and is called the Fresnel zone.
• The Fresnel Zone is an area that is the shape of an ellipsoid between the transmitter and receiver. The best communications link scenario is when this area is free of obstacles.
• As obstacles are introduced into this region, the link strength decreases. Obstacles that are in the direct line of sight between the transmitter and receiver cause the greatest interference        

Transmitter Power

• Increasing the transmitter power of the controller or drone also increases the control range of the drone. However, it is a common misconception that doubling the power will double the control range. One actually needs to increase the transmission power by 4 times in order to get double the distance. Radio waves propagate in the shape of a sphere, and the power density changes proportionally to the square of the radius

RF Interference

Yes, if you are comfortable taking apart your remote and working around sensitive electronic components.  Disassembly of the controller is necessary to complete many of our installations. This will expose the internal components to hazards, like static electricity. If you decide to modify your own controller, be sure to employ as many anti static measures as possible. There are multiple YouTube tutorials you can look up that will walk you through the process.

If you own a newer DJI drone i.e. Spark, Air, Mavic 2, Phantom 4 pro, you have a dual band drone.  What this means is your drone has the ability to run 2.4ghz or 5.8ghz. You have bought a 2.4ghz system. If you don’t switch to the correct band before taking off your drone will go into 5.8ghz this will cause the drone to loose signal much sooner than even with stock antenna’s.  You need to force the drone into 2.4ghz every time you reboot the drone.

THE COMMON CONTROL FREQUENCIES USED FOR DRONE CONTROL ARE 2.4 GHZ AND 5.8 GHZ.THE MAIN DIFFERENCES BETWEEN THE TWO FREQUENCIES ARE THE RANGE AND THE BANDWIDTH. THE 2.4 GHZ TRANSMITS DATA AT SLOWER SPEEDS BUT PROVIDES COVERAGE AT A LONGER RANGE. THE 5.8 GHZ FREQUENCY TRANSMITS AT FASTER SPEEDS BUT PROVIDES LESS COVERAGE.

THE 5.8 GHZ FREQUENCY HAS A LOWER RANGE BECAUSE THE HIGHER FREQUENCIES CAN’T PENETRATE SOLID OBJECTS. HOWEVER, THE HIGHER FREQUENCIES ALLOW FASTER TRANSMISSION OF DATA.

YOUR CONNECTION WITH YOUR DRONE CAN ALSO BE FASTER OR SLOWER DUE TO INTERFERENCE FROM OTHER DEVICES. MANY COMMON HOUSEHOLD DEVICES SUCH AS CORDLESS CELLPHONES, AND GARAGE DOOR OPENERS USE THE 2.4 GHZ BAND. OVERCROWDING CAN OCCUR WHEN MULTIPLE DEVICES TRY TO USE THE SAME RADIO SPACE. THE 5 GHZ FREQUENCY BAND TENDS TO BE LESS CROWDED THAN THE 2.4 GHZ BAND BECAUSE THERE ARE FEWER DEVICES THAT OPERATE ON THIS FREQUENCY.

ALSO, THE 5.8 GHZ BAND HAS 23 CHANNELS, WHILE THE 2.4 GHZ BAND ONLY HAS 11 CHANNELS. IF YOU ARE EXPERIENCING A LOT OF INTERFERENCE ON THE 2.4 GHZ BAND, CONSIDER CHANGING TO THE 5 GHZ BAND, BUT EXPECT TO SEE A REDUCTION IN YOUR CONTROL RANGE.

THE HIGHER THE CONTROL FREQUENCY, THE SHORTER THE RANGE. THEREFORE, 2.4 GHZ WIRELESS SIGNALS COVER A LARGER RANGE OVER A 5.8 GHZ SIGNAL.

HOWEVER, MANY DEVICES USE THE 2.4 GHZ FREQUENCY, SO YOU MAY EXPERIENCE MORE INTERFERENCE. CONTRARY TO THIS, FEWER DEVICES USE THE 5 GHZ FREQUENCY, SO THERE IS A LOWER CHANCE OF SIGNAL INTERFERENCE.